Refund policy

Returns & Refunds

We want you to be happy with your INKASE order. If you have any problems with your order, please contact us and we'll be happy to help.

Change of mind

If you are a UK customer, you have the right to cancel your order within 14 days of receiving it without giving a reason.

To exercise your right to cancel, please contact us within 14 days of receiving your order and clearly tell us that you wish to cancel.

Once you have notified us, you should return the item within 14 days. Items should be returned in their original condition and should not have been used beyond what is reasonably necessary to inspect them.

Please contact us before returning an item so that we can provide the correct return instructions. Do not send returns directly to our print partner unless we specifically instruct you to do so.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Refunds

When a valid return is accepted, we will refund the amount paid for the returned product together with the cost of our least expensive standard delivery option, where required by law.

We may wait until we have received the returned item, or you provide evidence that you have sent it back, before issuing the refund.

Refunds will normally be made using the same payment method used for the original purchase.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your case is damaged, defective, incorrectly printed or you receive the wrong item, contact us as soon as possible.

Please include your order number and photographs showing the problem where possible. We will review the issue and arrange an appropriate remedy, which may include a replacement or refund.

Nothing in this policy affects your statutory rights.

Personalised products

Products made to your individual specifications or personalised specifically for you may not qualify for the standard change-of-mind cancellation right. Where this applies, it will be made clear before you place your order.

This does not affect your rights if a personalised product is faulty, damaged or not as described.

Exchanges

If you ordered the wrong phone model, please contact us as soon as possible. Because our cases are produced to order, we cannot guarantee that an order can be changed once production has started.

If you have already received your order and wish to change to another phone model, please contact us and we will advise you on the available return and reorder options.

Contact us

If you have any questions about a return, refund or cancellation, please contact INKASE using the contact details provided on our website.