Shipping policy
INKASE Shipping Policy
Order processing
INKASE phone cases are produced especially for each order using our print-on-demand fulfilment process.
Once your order has been placed and payment has been confirmed, it will be sent for production. Because production may begin shortly after an order is received, please contact us as soon as possible if you need to request a change.
Delivery times
Estimated delivery times and available shipping options will be shown at checkout where applicable.
Production and delivery times are estimates and may vary depending on your location, order volume, carrier delays and other circumstances outside our reasonable control.
We will always aim to get your INKASE order to you as quickly as reasonably possible and will comply with your applicable statutory rights regarding delivery.
Shipping costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Tracking
Where tracking is available for your chosen delivery service, tracking information will be provided after your order has been dispatched.
Please allow time for tracking information to become active after dispatch.
Delivery address
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed once an order has entered production or been dispatched.
Delayed orders
Occasionally deliveries may take longer than expected due to circumstances affecting postal or courier services.
If your order has not arrived within the expected delivery period, please contact us using the contact details provided on our website and we will investigate.
Lost or damaged orders
If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible.
For damaged items, please provide your order number and photographs of the item and packaging where possible so that we can investigate and arrange an appropriate remedy.
Incorrect items
If you receive the wrong product or phone case model, please contact us as soon as possible so that we can investigate and put things right.
International orders
Where international delivery is available, delivery times and charges may vary by destination.
Customers will be shown applicable shipping information during checkout. Where import taxes, customs duties or other charges may apply, information will be provided as required by applicable law.
Returns
Shipping relating to cancellations and returns is covered separately in our Return & Refund Policy.
Contact us
If you have any questions about shipping or an existing order, please contact INKASE using the contact information provided on our website.
One little detail I've deliberately used is “print-on-demand fulfilment” without mentioning Podbase by name. Your customer is buying from INKASE, so there’s no real benefit to putting your fulfilment supplier front and centre.